Last updated: 28.07.2024
Welcome to discordtickets.org. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Discord Tickets Bot (the "Service"). The Discord Tickets Bot is developed by Earthroid. You can find the source code and more information on our GitHub page.
The Discord Tickets Bot receives the content of all messages sent in every channel that the Discord application user has access to. If archiving is enabled (which it is by default), messages that are sent in ticket channels, along with related information such as the author's username or nickname, may be stored in the database.
The following data is encrypted at rest:
Data provided by guild administrators, such as tag names, regex, content, category names and descriptions, footer text, question labels, placeholders, and values, is not encrypted.
The reasoning for this decision is that more encryption (especially for frequent-access data like some settings) reduces performance and the data provided as settings (whilst could be considered user data) is not considered personal, private, or sensitive end-user data.
Encryption-at-rest protects your users' data (primarily messages which may contain sensitive information) if your database is breached (assuming the encryption key isn't also stolen).
Unencrypted copies of user avatars and message attachments may also be stored on the disk (in the user directory).
This section only applies to bot and guild administrators, not end-users.
At the time of writing, the Discord Tickets Bot does not have any functionality related to assisting you in the removal of user data. It is your responsibility to ensure data is stored only for a reasonable amount of time and for removing data upon user request if required by law.
Your privacy policy should mention the collection, processing, and storage of the data mentioned above, and explain what its purpose is.
As you must be at least 13 years old to use Discord, under-13s' data is not knowingly stored or processed.
No data is shared with or sold to third parties, although some data passes through third-party service providers.
The website discordtickets.org may collect anonymous analytical data, without the use of third-party services or cookies. No other data is collected.
Cloudflare provides hosting and hosting-related services, such as tunnel and proxy services, and DDoS protection for Discord Tickets services.
Read Cloudflare's privacy policy.
This website (discordtickets.org) is hosted by AlexHost.
Read AlexHost's privacy policy.
Data is stored for as long as necessary, which may be explained in more detail for each service above.
If you would like to know what personal data is being stored, please create a ticket on Discord or email security@ronkkeli.me.
To update your personal information on your billing profile, create a ticket on Discord or email security@ronkkeli.me.
If you would like your data to be erased, create a ticket on Discord or email security@ronkkeli.me.